SHIPPING

Free shipping on every order. No minimum, no threshold, no shipping option to choose at checkout.

Where we ship

Currently the United States only, including Alaska and Hawaii. We're not shipping internationally yet — if you're outside the US, join the email list and we'll tell you when that changes.

Processing

Orders are processed within 1–2 business days of being placed. Orders placed on a weekend or a holiday start processing the next business day.

Delivery

Most orders arrive 2–5 business days after they ship. Alaska, Hawaii, and rural addresses can run a few days longer.

Tracking

You'll get a tracking number by email as soon as your order ships. If it hasn't arrived within 24 hours of your shipping confirmation, check your spam folder before emailing us — it's usually there.

Address changes

Email us as fast as you can at northlineskin@gmail.com if you need to change an address. We can usually catch it before the order is processed, but once it's shipped we can't reroute it.

Wrong or incomplete addresses

If a package comes back to us as undeliverable, we'll email you and reship it once you confirm the correct address. Repeat reshipments may incur a fee.

Delays outside our control

Weather, carrier backlogs, and holiday volume can add days to delivery. We'll help you track anything that's stuck, but once a package is with the carrier the timeline is theirs.

Multiple items

If you order the full Routine, all three products ship together in one box with one tracking number.