RETURNS

You have 30 days from delivery to return anything you bought from us, opened or unopened.

How to start a return

Email northlineskin@gmail.com with your order number and which items you're returning. We'll reply within one business day with what to do next.

Don't send anything back before you hear from us — depending on the item, we may not need it returned at all.

Condition

Products can be opened and used. We'd rather you tried it properly than sent back a sealed bottle you never opened.

Refunds

Once your return is approved, we'll issue the refund to your original payment method. Most banks post it within 5–10 business days, though the timing is on their end rather than ours.

Original shipping is refunded on full returns. Since shipping is free on every order, in practice that means you get the full amount back.

Return shipping

If we ask for the product back and the return is because of something we got wrong — damaged, defective, or the wrong item — we cover return shipping. For a change of mind, return shipping is yours.

Damaged, defective, or wrong items

Email us within 7 days of delivery with your order number and a photo. We'll send a replacement or refund you, whichever you'd rather. No return needed.

Exchanges

We don't process direct exchanges. Return what you have for a refund and place a new order — it's faster than routing it through us.

Orders bought elsewhere

We only accept returns on orders placed at northlineskin.com. If you bought Northline somewhere else, contact that retailer.

Lost or stolen packages

If tracking shows delivered and you don't have it, check with your neighbours and your building first, then email us. We'll work it out with you.