Return Policy

RETURN POLICY
Last Updated: July 21, 2026

Our Guarantee
At Northline LLC we stand behind our products. If you are not completely satisfied with your purchase we offer a 30-day money back guarantee on all orders. No hoops to jump through, no questions asked.

How to Request a Return
To request a return or refund email us at northlineskin@gmail.com within 30 days of receiving your order. Include your order number and the email address used at checkout in your message. We will respond within 1 to 2 business days with next steps.

Refund Processing
Once your return request is approved your refund will be processed to your original payment method within 5 to 10 business days. You will receive an email confirmation once the refund has been issued. Processing times may vary depending on your bank or card provider.

Return Shipping
You do not need to send the product back to receive a refund. We trust you. If your product arrived damaged or defective please include a photo in your email so we can make it right as quickly as possible.

Damaged or Defective Products
If your order arrived damaged, defective, or incorrect please contact us at northlineskin@gmail.com within 7 days of receiving your order. We will reship your order or issue a full refund at no additional cost to you.

Subscription Refunds
If you were charged for a subscription renewal and did not intend to be please contact us at northlineskin@gmail.com as soon as possible. We will review your request and issue a refund if the order has not already shipped. Once an order has shipped our standard 30-day guarantee applies.

Exceptions
We reserve the right to refuse refund requests that fall outside the 30-day window or show evidence of abuse of our return policy.

Contact
For any return or refund related questions please reach out to us at northlineskin@gmail.com and we will get back to you within 1 to 2 business days.