Contact Us
CONTACT US
We are here to help. Whether you have a question about your order, your subscription, our products, or anything else — reach out and we will get back to you within 1 to 2 business days.
Hours
Monday through Friday, 9AM to 5PM MST
Order Support
For questions about an existing order including tracking, returns, or exchanges please email us at northlineskin@gmail.com with your order number in the subject line and we will take care of you.
Subscription Support
To cancel, pause, or make changes to your subscription please email us at northlineskin@gmail.com and include your account email in the message. Please reach out at least 24 hours before your next billing date to avoid being charged for that cycle.
Product Questions
Have a question about The Wash or The Serum? We are happy to help. Email us and we will get back to you with everything you need to know.
Returns and Refunds
We offer a 30-day money back guarantee on all orders. If you are not satisfied with your purchase email us at northlineskin@gmail.com within 30 days of receiving your order and we will process your refund with no questions asked.