FAQ
QUESTIONS YOU'RE
PROBABLY THINKING.
THE ROUTINE
ONLY TWO PRODUCTS? IS THAT ENOUGH?
For most guys, yes. Cleanser and moisturizer are the two steps that do the work — everything past them is either solving a specific problem or solving one a brand invented. If your skin's dry enough to want a third, The Shield is there. You don't need it to start.
HOW LONG DOES THE ROUTINE TAKE?
About a minute, morning and night. Wash, moisturize, done. It fits in the time you already spend brushing your teeth.
DO I HAVE TO DO IT TWICE A DAY?
That's how it's designed. Once a day still beats nothing, and if you're only doing it once, make it the evening — that's when there's a day's worth of stuff to take off.
I'VE NEVER USED SKINCARE BEFORE. IS THIS TOO ADVANCED?
It's built for exactly that. The steps are numbered — 01, 02 — so there's never a question about what comes next.
DO I HAVE TO BUY THE BUNDLE?
No. Both products are sold individually. The bundle saves you $11 and arrives as one thing, but if you only want the cleanser, buy the cleanser.
WHY NOT JUST BUY CERAVE?
Drugstore basics work — we're not going to pretend otherwise. What they don't do is tell you which two to buy, in what order, or what to reorder in two months. You're paying for the decision being made and for how these feel to use.
USING IT
HOW MUCH OF EACH DO I USE?
A quarter-sized amount of the cleanser, and less moisturizer than you'd use on your hands. Piling on moisturizer is what makes it feel like a layer sitting on your face.
WHEN WILL I NOTICE ANYTHING?
Day one you'll notice how it feels — clean without tightness, moisturizer that absorbs. Dry patches and dullness are a three-to-four week thing, not a three-day thing.
MY SKIN'S OILY. DO I STILL NEED THE MOISTURIZER?
Probably more than you think. Stripping moisture is one of the things that makes skin produce more oil, so skipping it can leave you shinier by the afternoon, not less.
DO I NEED A FACE BRUSH OR SCRUBBER?
No. Your fingers are enough, and brushes tend to irritate more than they help. One less thing to buy and one less thing to clean.
CAN I USE THIS WITH PRODUCTS I ALREADY OWN?
Yes. If you're already using strong actives like retinol or acids, introduce ours slowly rather than stacking everything on day one.
HOW LONG DOES ONE ORDER LAST?
Roughly two months on both at twice a day. They're sized to run out around the same time, which is the point of buying them together.
INGREDIENTS & SKIN
DO THEY SMELL?
The Reset has no added fragrance. The Quench has a light citrus note from cold-pressed orange peel that fades within a minute. The Shield, the optional third product, contains an added synthetic fragrance — that's stated plainly on its page so you can decide before you buy.
I HAVE SENSITIVE SKIN. IS THIS SAFE FOR ME?
The cleanser has no sulfates and no added fragrance, and the moisturizer has no heavy oils. That said, no product is reaction-proof for every person and we're not going to claim otherwise. Full ingredient lists are on every product page — read them, and if something doesn't agree with you, send it back.
WILL THE MOISTURIZER BREAK ME OUT?
There's no coconut oil, shea butter, or heavy occlusives in it — the ingredients most often blamed for clogged pores. No product is breakout-proof for everyone, which is what the 30-day guarantee is for.